Refund policy

This section provides information on the terms and conditions of withdrawing from the contract, paying, and refunding.

Payment conditions

  1. The payment value is established on the basis of the price list available at the website of the Service Provider as of the moment of placing the order. 
  2. The prices specified at the website of the Online Service are gross prices in Polish zlotys and include the VAT tax value.
  3. The total price of the order, visible prior to order confirmation, includes the price together with tax liabilities and any derivative costs, including, in particular, the transaction costs. 
  4. The total price of the order is binding to the Service Provider and the User. 
  5. The Service Provider enables the following methods of payment for the Services provided.
    1. by means of standard wire transfer to the bank account of the Service Provider with the following number: IBAN PL46109014470000000135742286,
    2. using the PayLane external system of payments, operated by the PayLane Sp. z o.o. company seated in Gdańsk (80-280) at the address ul. Norwida 4, entered into the Entrepreneur Register of the National Court Register (KRS) under the KRS number: 0000227278, NIP (tax identification number): 5862141089, REGON (business register number): 220010531.
  6. The User is obligated to make the payment:
    1. within 7 days – in case of choosing the standard wire transfer payment method,
    2. as of the moment of placing the order – in case of choosing the method of payment using an external payment system.
  7. The payment is returned by the Service Provider immediately, not later than within 14 days from the date of occurrence of cause of such return, in the following cases:
    1. withdrawal from the Contract,
    2. the Service Provider recognising a claim encompassed by a complaint notification in whole or in part, on the basis of universally binding regulations.
  8. The payment is returned using the same payment method that the User employed in the original transaction, unless they consent to another solution that does not entail any additional costs to them.
  9. The Service Provider is not obligated to return any additional costs of Delivery incurred by the User if the User selected a Delivery method other than the least expensive, standard method of Delivery offered by the Service Provider.

Withdrawal from the contract

  1. The Consumer may withdraw from the contract, including the contract for Sale, within 14 days, without giving cause, subject to the standards indicated in the content of instruction on withdrawal from the contract, attached to the Terms and Conditions.
  1. If the Consumer exercises their right to withdraw from the contract after reporting a claim in line with Article 15 Paragraph 3 and Article 21 Paragraph 2 of the Act on Consumer Rights of 30th of May 2014, they are obligated to pay for the services provided in full until the moment of withdrawal from the contract. The payment amount is calculated proportionally to the scope of the service provided in full, with taking into account the price or remuneration agreed upon in the contract. If the price or remuneration are excessive, the basis for calculating that amount shall be the market value of the service provided in full. 
  2. The period for withdrawing from the contract expires after 14 days from the date: 
    1. of concluding the contract - in case of contracts for provision of Services,
    2. on which the Consumer obtained the item or on which a third party indicated by the Consumer obtained the item – in case of a contract obligating to transfer the ownership of such item.
  3. In order to comply with the deadline for withdrawing from the contract it is enough for the Consumer to send a notification that they enforce their right to withdraw from the contract prior to expiration of the deadline for withdrawal from the contract. 
  4. In order to take advantage of the right to withdraw from the contract, the Consumers need to notify the Service Provider (StethoMe Sp. z o.o., ul. Winogrady 18a, 61-663 Poznań, support@stethome.com / shop@stethome.com) of their decision to withdraw from the contract by means of a clear statement (e.g. by means of a letter sent by standard mail or e-mail).
  5. The Service Provider will reimburse immediately to the Consumer all the payments that it received from the Consumer, in any case not later than 14 days after the date on which the Service Provider was notified of the Consumer’s decision to enforce their right to withdraw from the contract. 
  6. The Service Provider will reimburse the payment using the same payment method that was used by the Consumer in the original transaction, unless the Consumer gave clear consent to another solution. In any case, the Consumer will not incur any fees related to such a reimbursement. 
  7. In the even of withdrawal from the contract, the contract is considered not concluded. 
  8. If the Consumer made a declaration of withdrawal from the contract prior to the Service Provider accepting their offer, such an offer is longer binding.